MEET OUR team

Neil Caines
Director

Introducing Neil Caines – the Director and Owner of Fire Systems Services! Neil has been at the helm since 2010, driving our mission for quality fire safety and technical expertise.

👷 What does Neil do?
Neil oversees the business, manages on-site supervision, and provides hands-on installation and technical support. With over 35 years in the industry, he combines experience and insight to keep everything running smoothly.

💬 What does Neil enjoy about fire safety?
Since starting in 1982, Neil has seen the industry evolve and enjoys keeping up with these advancements, always adapting to new standards in fire safety.

🏆 What sets Fire Systems Services apart?
“We have an incredible team of installers and engineers who always go above and beyond to get the job done right, on time, every time.”

🌟 Most rewarding part of the job?
Seeing Fire Systems Services grow – not just in size, but in reputation and capability, ready to take on new challenges.

💡 Fun Fact about Neil:
Neil has always beaten his best mate Danny at go-karting! 🚗 And he has a keen knack for spotting when someone’s trying to pull the wool over his eyes.

🔥 Neil’s Fire Safety Tip:
Remember the Fire Triangle: Heat, Fuel, and Oxygen. Without one, a fire can’t start or continue – that’s why removing any one of these can be a lifesaver.

💪 Outside of work:
You’ll often find Neil strategising for the next go-kart race, staying sharp and competitive!

🛠️ The Fire Systems Services Team in 3 words?
Experienced – Skilled – Reliable
.

Will Caines
Managing Director

Introducing Will Caines – our Managing Director at Fire Systems Services, dedicated to guiding our business and team forward since 2018.

👨‍💼 What does Will do?
Will oversees the general running of the business, working closely with clients in project meetings, managing finances alongside our admin executive, and generating new business through networking. He manages our engineering team and collaborates daily with Mathew, our General Manager, to ensure project success.

💬 What does Will enjoy about his role?
Will thrives on the high pressure of his role and on the ever-changing fire safety regulations and the new challenges they bring, allowing him to stay ahead and keep our services compliant and effective.

🏆 What sets Fire Systems Services apart?
“We’re a close-knit team, more like a family. We work well together, socialise outside of work, and our attention to detail sets us apart – we see solutions, not problems.”

🌟 Most rewarding part of the job?
Seeing a project completed with happy clients and watching our engineers grow and develop in their roles.

💡 Fun Fact about Will:
At just 6 years old, Will had the honour of flipping the coin for the Wimbledon Men’s Final between Roger Federer and Rafael Nadal! 🎾

🔥 Will’s Fire Safety Tip:
Did you know? Putting out an electric car fire can take over 3,000 gallons of water – a reminder of the unique challenges fire safety can face.

💪 Outside of work:
Will enjoys playing golf, socialising with friends, and his regular “GSP” routine – Gym, Sauna, and Plunge!

🛠️ The Fire Systems Services Team in 3 words?
Proactive – Reliable – Hardworking

Mathew Bateman
Operations Director

Introducing Mathew Bateman – our General Manager at Fire Systems Services, with over 20 years of experience in the fire safety industry and 4 years of dedication to our team.

👨‍💼 What does Mathew do?
Mathew handles new enquiries, carries out site surveys, designs and quotes fire alarm installations, and manages projects from small works to large-scale installations. He ensures everything runs smoothly at our Hertfordshire office, overseeing all aspects of the business.

💬 Why does Mathew love working in fire safety?
Mathew enjoys the variety of work and the opportunity to work on interesting and diverse sites, ensuring quality fire safety solutions.

🏆 What sets Fire Systems Services apart?
“Fire Systems Services is capable of delivering Fire Alarm projects from small modifications to large installations but still have the values of a small company taking pride in all jobs and offering a personal service.”

💡 Fun Fact about Mathew:
Mathew once ran, cycled & canoed across the Highlands of Scotland in 2 days, starting on the East coast and ending on the West Coast and also canoed across Loch Ness.
He worked for 2 years at Wembley Stadium as the Head Fire Alarm engineer, working on all major events & assisting the London Fire Brigade with the operation of the Fire Alarm system.

🔥 Fire Safety Tip from Mathew:
“Smoke kills and obstructs escape routes, so it’s crucial to have smoke detection for early warning – giving you time to evacuate before the fire spreads.”

💪 Outside of work:
Mathew enjoys hitting the gym, running, hiking, and walking his dog.

🛠️ Describe the Fire Systems Services Team in 3 words…
Dedicated – Experienced – Knowledgeable